Terms of delivery

5.1 Shipping costs

List of delivery areas and prices (considered as including taxes):

Once the order is prepared, it is sent to the delivery address indicated by the Buyer at the time of the order. Products are delivered by the So Colissimo France service (hereinafter referred to as the “Shipping Agent”) and must be signed for. If the Buyer is absent, the Shipping Agent shall leave a notice in the mailbox of the Buyer. The Buyer should then collect the parcel from the post office indicated on said notice and within the deadline notified.

Following receipt of the order, the Buyer should check that the Products comply with the order placed. Any problems with delivery (missing or broken Product, damaged parcel, etc.) should be notified to the Buyer on the delivery note presented by the Shipping Agent at the time of handover of the parcel and must be notified, on the date of receipt or by the latest the first working day following receipt, to the Customer Service Department at Laboratoires Vivacy by The site email sent to customer.service@vivacybeauty.com or by calling +33 1 56 90 08 08. Beyond this period any claim shall be refused and Laboratoires Vivacy shall be relinquished of liability in this regard.

5.3 Delivery lead times

Orders shall be handled by the latest within two (2) working days following order confirmation, subject to full payment of the price by the Buyer. Once processed, orders shall then be dealt with by Shipping Agents.
In all instances, orders are performed within a maximum period of thirty (30) working days following placement of the order by the Buyer.
The site Failing delivery upon expiry of this period, the Buyer should notify the Customer Service Department at Laboratoires Vivacy by sending an email to customer.service@vivacybeauty.com or by calling +33 1 56 90 08 08 so as Laboratoires Vivacy may issue a request with the Shipping Agent. The investigation period will vary as Laboratoires Vivacy does not control performance thereof. If, during the investigation, the order is located, it will be immediately sent to the delivery address indicated in the order. If, following the date of investigation, it is confirmed that the order has been lost, Laboratoires Vivacy shall, at its own cost, re-dispatch the Product(s) or, if definitively unavailable, reimburse the Buyer for all amounts received, by cheque, bank transfer or by Paypal and debited at the time of order.
Failing delivery within the aforementioned deadline, the Buyer shall additionally be entitled to terminate the sale in line with the terms and conditions set forth under articles L.138-2 and L.138-3 of the Consumer Code. Amounts paid by the Buyer shall then be reimbursed by the latest within fourteen (14) days following cancellation of the sale, excluding any compensation or withholding amount.