From the VIVACYBEAUTY.COM home page, click on the “My Account” icon. Fill in your personal information as requested and confirm your registration.
Having a VIVACY BEAUTY account offers many advantages:
If you have forgotten your password, you can reset it on the login page by clicking on “Forgot your password?”.
You will be asked for your e-mail address and a new password will be sent to you.
You can change your personal data (name, delivery address…) directly online via “My Account”.
For all return requests, please contact the VIVACY BEAUTY customer service department, which will provide you with information on the conditions and procedures for exchange and/or refund:
The legal order cancellation delay is 14 days following order confirmation, then another 14 days to return the package at your expense.
To do this, we invite you to fill in the order cancellation form and enclose it in your package.
For orders over 55€, packaging and shipping costs are free.
For orders under 55€, shipping costs apply: 7.00€.
OUTSIDE OF FRANCE:
For orders over 100€, packaging and shipping costs are free.
For orders under 100€, shipping costs apply and will depend on the country of delivery:
Orders will be processed within 2 working days of order confirmation at the latest. Orders will be shipped within 30 working days of order confirmation. This period is an estimation based on the average processing and delivery times. Orders placed on vivacybeauty.com are shipped and delivered by the transport company Colissimo France or International.
Orders placed on the VIVACY BEAUTY online shop can be delivered to France, Monaco, Andorra, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Hungary, Poland, Czech Republic, Slovakia, Slovenia.
To place an order on our website, select the products of your choice and click on “ADD” or “ADD TO CART”. You can either continue shopping or place an order by going to your shopping cart. Once in the basket, click on “CHECKOUT” and follow the instructions.
We accept payment from the following credit cards:
We also accept payments via PayPal.
Please note: For your security, your name and billing address must be identical to those on the bank card used for payment.
When your order has been processed, you will receive a confirmation e-mail with the details of your purchase. You will find this summary in the “Order History” section of your customer account.
If you do not receive the confirmation e-mail, you can contact us:
You can contact our Customer Service by phone, Monday to Friday, from 9am to 5pm (CET): +33 1 56 90 08 08 (International call fees may apply to people calling outside of France). Our beauty experts will answer and advise you.
Naturally found in many of our body’s tissues and fluids, the hyaluronic acid molecule regulates the skin’s hydration, ensuring firmness and elasticity. However, it is estimated that by the age of 50, our body has only 50% hyaluronic acid left. Since the late 1990s, the volumizing properties of this molecule have been exploited in the field of aesthetic fillers. For more information on this topic, please refer to our article on hyaluronic acid.
The full list of ingredients is provided on each product packaging and on each product page on the vivacybeauty.com website.
Cosmetic regulations prohibit animal testing of the efficacy and safety of finished cosmetic products since 2004 and of raw materials since 2013. Laboratoires VIVACY scrupulously respects the provisions of European Regulation 1223/2009 on cosmetic products and its amendments, and in particular its article 18 on animal testing.
There are two indications on the packaging of your cosmetic products that allow you to determine their validity.
Firstly, you can rely on the expiry date. Until this date, we guarantee the effectiveness and stability of our products. We also indicate the After Opening Period (AP) on each product. So you can see on our packaging a pictogram of an open jar indicating the recommended period of use.